Shipping and Delivery
Q: How fast is your shipping?
A: We pride ourselves on our lightning-fast shipping! Most orders are processed and shipped within 24 hours. Depending on your location, you can expect your package to arrive within 2-5 business days. For real-time tracking, click here.
Q: Do you offer international shipping?
A: No, we don not ship to worldwide.
Q: Is there a minimum order value for free shipping?
A: Great news! We offer free shipping on all domestic orders over R.250. It’s just one of the ways we keep our pricing competitive and pass savings on to you.
Returns and Exchanges
Q: What’s your return policy?
A: We want you to love your purchase! If you’re not completely satisfied, you can return most items within 30 days of delivery for a full refund or exchange. Check out our Returns Portal to start the process.
Q: How do I exchange an item?
A: Exchanges are easy! Simply initiate a return through our Returns Portal and select “Exchange” instead of “Refund.” Choose your preferred replacement item, and we’ll ship it out as soon as we receive your return.
Q: Do I have to pay for return shipping?
A: For domestic returns, Customer pay the returns cost.
Payment Methods
Q: What payment methods do you accept?
A: We accept a wide range of payment options to make your shopping experience convenient:
- Easy Paisa
- COD
Q: Is it safe to use my credit card on your website?
A: Absolutely! We use industry-standard SSL encryption to ensure your payment information is always secure. Look for the padlock icon in your browser’s address bar for confirmation.
Q: Can I pay in installments?
A: No you can’t
Product Information
Q: How can I find detailed product specifications?
A: Each product page includes comprehensive information about the item’s features, dimensions, and materials. If you need additional details, don’t hesitate to reach out to our customer service team.
Q: Do you offer product warranties?
A: Many of our electronics come with manufacturer warranties. For specific warranty information, please check the product description or contact our customer service team.
